Privacy Policy

1. Information We Collect

We may collect account details, contact information, healthcare search preferences, business profile information, uploaded compliance documents, review submissions, surgery request details, bid history, and technical usage data needed to operate the service securely.

2. How We Use Information

We use information to provide marketplace listings, process sign-in and sign-up, manage business dashboards, review and moderate submissions, operate surgery request workflows, improve trust signals, detect abuse, and communicate service updates or support responses.

3. Surgery Requests and Sensitive Information

Surgery request forms may include medical notes, preferred dates, contact details, and budget information. Users should avoid submitting unnecessary medical records or highly sensitive details unless needed for quote evaluation. Information shared in this workflow may be visible to authorized administrators and relevant participating businesses.

4. Business Documents and Verification Data

Businesses may upload registration, accreditation, or supporting compliance documents. These records are used for review, verification, fraud prevention, and operational decisions related to approval and trust scoring.

5. Reviews and Public Content

Reviews and related ratings may be displayed publicly after moderation. Do not include confidential health information, payment details, or data about other individuals without permission.

6. Cookies and Session Data

We use cookies and similar browser storage to maintain sign-in state, support secure sessions, remember navigation context, and improve platform performance. Additional details are available in our Cookie Policy.

7. Sharing of Information

We may share information with infrastructure and service providers that help us run the platform, such as hosting, authentication, storage, analytics, moderation, and database providers. We may also disclose information when necessary to comply with law, enforce platform rules, or protect users and the business.

8. Data Retention

We retain information for as long as needed to operate the service, resolve disputes, satisfy legal or accounting obligations, and support fraud prevention or audit needs. Retention periods may vary depending on the type of record.

9. Security

We use reasonable technical and organizational safeguards, including authentication controls, access restrictions, and platform-level permissions. No online service can guarantee absolute security.

10. Your Choices

You may update certain profile details from your account workflows. You can also contact us regarding access, correction, or deletion requests, subject to legal and operational limitations.

11. Children

The platform is not intended for children without supervision by a parent, guardian, or authorized adult representative.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the platform after changes become effective means the updated policy will apply.